Numara Footprint ( Service Provider for Service Request)

Numara Footprints

Numara Footprint is a tool which is working same like Remedy (almost replace the Remedy) .
Footprint helps to services service Request and issue tracking software.It mainly used for mulch-purpose (Managed the Service request and Issue Management for all Utech services).

Numera footprint is a issue tracker.

It is the convergence of application ,process and automation.

Application Convergence:   In this case footprint can see the history request. ping devices, remote control them, patch them, request changes and many more.

Automation Convergence:   Need to do process the tasks or activities manually which is boring for a user and an administrative point of view, so Numera provide that facility also to reduce the workload of the user and group too. It automated the whole process and trigger the task or event when ever necessary.

Process Convergence:   It is the best customer satisfaction tool which makes the inefficiencies to the IT market and make the thing easy for them.

It has many faces in the IT industry. Some of the best usage of the Foot print are as follows.

1.  Simplify and Automated routine tasks that mainly take the human efforts.

2. Document ,Record and Centralize work for future reference.

3. Prevent future issues by controlling and managing change and configuration.

4. Incident and problem management — Easily initiate, route, track, and manage incidents to drive
process adherence — with no programming required.

5. Executive dashboards and business analytics — Monitor key metrics and SLA adherence at a
glance to reduce service outages and improve cross-functional communication .

6. Patch management — Centrally assess, manage, deploy, and report on patches to ensure that
systems are secure and that the integrity of your business is never compromised.

The minimum requirement that footprint need and these are most .

Numera Footprint is a 100cent web based application that is installed in the WEB SERVER.

  Windows
• Linux/UNIX
• Suggested Hardware Based on Volume

Note; Numera Footprint does not support VMWARE.

Types of Issues

Issue: FootPrints Service provides number of different types of issues.The name for this may differ (Ticket, Entry, etc.) depending on how your system is configured.

Request—A Request is a preliminary Issue that is submitted by a Customer. Agents can then “take” the Request and turn it into a regular Issue, or Requests can be automatically assigned to one or more Agents.

Master Issue/Subtask—Sometimes an Issue needs to be broken up into separate subtasks to be completed by different users.

Agents and Customers

FootPrints comes with a number of built-in user types, called “roles”. Custom roles can also be created by the Administrator to define permissions for different groups of users.

 Agent roles:

 System Administrator—In addition to agent and workspace administrator privileges, the system   administrator has control of the FootPrints system, including administration of any workspace, adding new workspaces, and managing licenses.

And also include workspace Administrator and  Agent role.

Customer Role:

Read/Submit/Edit—users have limited edit privileges of their own requests.

Automated Workflow
Workflow Functions

"Workflow" refers to tasks and business rules that can be configured by the Workspace Administrator to occur automatically based on many different criteria. "Workflow" functions are the mechanisms that are built into FootPrints Service Core for configuring those tasks and business rules to occur automatically.

For more details on FOOTPRINT please visit the below link.

http://www.numarasoftware.com/footprints/

http://www.capterra.com/help-desk-software/spotlight/24022/Numara%20Footprints/Numara%20Software?id=75673356

How to delete your private messages from sender's inbox in Facebook

 The steps how to delete your private message
Here are the steps to delete messages from conversation.

1. click messages from left side your home page(Now days it also present in the right side too).<but remember the symbol like structure as representing in above>





2. Open the conversation you want to delete from

In the below fig i have made a chat with my friend and now i want to delete the line '

Hi buddy ..how are you.'  because he is in busy and didn't replay to me.

3. From the Actions menu, click Delete Messages.

  
 

Note: If you want to delete the whole conversation then choose delete conversation but if you want to delete only some conversation then choose delete Messages as you see in above fig.

When you choose the delete messages ,it will prompt a window and you see the Check boxes are attached to the left side of the conversation

4. Use the check boxes to select what messages you want to delete and click on delete button and you are safe now. No gali from your love, if he checks your inbox daily . Hip hip hurrey....

5. As i mentioned above ,you can delete an entire conversation by clicking Delete Conversation from the Actions menu. Keep in mind, once you delete your copy of this conversation, it cannot be undone.

Note: Deleting a message from your inbox will not delete the message from your friend's inbox. 

Please refer the below  facebook page link for better understanding... 

https://www.facebook.com/help/192631610782421 

Thanks...

Oracle listner

Oracle Net listener is a process which acts like a service provider and which takes all the request that are requested by the client . Oracle Net Listener is called an interface between the client and Server Engine(which helps to display the JSP page).

Whenever a client submits a request from the client tier and submitted to the application tier and to database tier to fetch the data,actually the very first thing that we have to check whether our listener is up and running or not .

If listener is not up and running then the request send by the client can not be processed and not to be submitted to the application tier. SO it's very important to be up the listener of oracle apps always.

Listener mainly listen the webserver and request send by the client and manages te traffic of  these requests to the database server . It is like a servant for webserver.

The configuration of the listener is stored in the configuration file listener.ora.

The default listener has a name of listener ,supports no service on startup, and listens on the following TCP/IP protocol address.

(ADDRESS=(PROTOCOL=tcp)(HOST=host_name)(PORT=1521))

The listener forwards the client requests to supported services. These services are 

configured statically in the  listener.ora file or they can be directly registered 

with the listener. This dynamic registration feature is called service registration. 

A listener can be set up for a single instance 'database' or it can be setup to 

handle all instances "database"  if more then instances are installed in your server.

 We will get confusion that what is the difference between listener.ora with the tnsname.ora?

Don't confusion!!!
Listener.ora is a container for services . It handles all the client request but tnsname.ora is a file which is located in the ORACLE_HOME/network/admin contains information regarding the instances that have a listener running for them. It mainly helped to connect to the instances in the server.

The tnsnames style is required for connecting to an Oracle RAC cluster.

To determine the host, port, service name, and/or SID, execute the following command as the user running Oracle. (By default, the user is "oracle"):

lsnrctl status   (a utility called lsnrctl is used to manage the listener process.)

Example of listener.ora file

LISTENER=
  (DESCRIPTION=
    (ADDRESS_LIST=
      (ADDRESS=(PROTOCOL=tcp)(HOST=mills-server)(PORT=1521))
      (ADDRESS=(PROTOCOL=ipc)(KEY=examprc) (queuesize=100))))
SID_LIST_LISTENER=
  (SID_LIST=
    (SID_DESC=
      (SID_NAME=plzextprc)
      (ORACLE_HOME=/oracle11g)
      (PROGRAM=extproc))

 Oracle Net Manager can be used to customize the listener.ora file.

Oracle supports a number of protocols TCP, SDP, TCP with secure sockets and named pipes. There are two ways to connect to oracle dedicated or Shared Server, both could be running at the same time on the same server. There are 4 connection types

• Dedicated - direct handoff (client and server are on the same computer)
• Dedicated - redirect (client and server are on different computers)
• Shared server - direct handoff (client and server are on the same computer)
• Shared server - redirect (client and server are on different computers)

We can do the below activities on the lsnrctl command

 Please refer the below link to know more about the configuration and administration of oracle listener

http://oracle.su/docs/11g/network.112/e10836/listenercfg.htm


 Thanks....

Appworx : An automated job Schedular

Appworx is a utility which providing automated job scheduling, work load balancing and output management to application by integrating with Oracle E-Business Suite .

In short we can say Appworx is a job scheduler.

Appworx can interface with the EBS and schedule /run concurrent programs.

Mainly Appworx is a UC4 Application Manager and Application manager helps to run the application for you from the oracle EBS.
So as i said that appworx is a automated job scheduler ,instead of that it helps to do the below task as well.

1.Monitor the system.          
2. Execute/Run the tasks whenever needed
3. Checking out which are the jobs running ,completed or initiated.
4. Troubleshoot the tasks and take the appropriate actions to the task.
5. View and print the task output. and many  more ...

Whenever you are going to use the Appworx(UC4 Application Manager) you need to install the jar file for accessing the applications from the web. So first you need to sure that whether java jas already install in your pc or not otherwise please do it first .

Step1. You need the Username and Password to login into the Appworx.



After login page the very first page that you are watching now is the Explorer Page.
The Explorer Window is the primary tool which is used to monitor and manage the agents ,queues and tasks.

       
Click the backlog to check whether any job that are running and to be scheduled to run.




Step2 :  Submitting the Job


Now click on the request(a triangular type symbol) to  submit a job. You can sort the jobs by selection or search by typing directly on the search bar as you shown in the below fig.Once you have found the job you want, click on it to select it and then click the Request button.

 

Step3. This will generate the request submit form . and you just fill up the form and click on submit and close .



Step4. Now go to the history page and check whether the request has submitted successfully or not . If the Status states that FINISHED then you are 100cent write on your work but other then that message ,means you have did some mistakes while you are submitting the request. And the solution for this is too kill the request by deleting or reset the request.



The brief explanation of the icons that are present above the appwox home page /Explorer page are