Numara Footprint ( Service Provider for Service Request)

Numara Footprints

Numara Footprint is a tool which is working same like Remedy (almost replace the Remedy) .
Footprint helps to services service Request and issue tracking software.It mainly used for mulch-purpose (Managed the Service request and Issue Management for all Utech services).

Numera footprint is a issue tracker.

It is the convergence of application ,process and automation.

Application Convergence:   In this case footprint can see the history request. ping devices, remote control them, patch them, request changes and many more.

Automation Convergence:   Need to do process the tasks or activities manually which is boring for a user and an administrative point of view, so Numera provide that facility also to reduce the workload of the user and group too. It automated the whole process and trigger the task or event when ever necessary.

Process Convergence:   It is the best customer satisfaction tool which makes the inefficiencies to the IT market and make the thing easy for them.

It has many faces in the IT industry. Some of the best usage of the Foot print are as follows.

1.  Simplify and Automated routine tasks that mainly take the human efforts.

2. Document ,Record and Centralize work for future reference.

3. Prevent future issues by controlling and managing change and configuration.

4. Incident and problem management — Easily initiate, route, track, and manage incidents to drive
process adherence — with no programming required.

5. Executive dashboards and business analytics — Monitor key metrics and SLA adherence at a
glance to reduce service outages and improve cross-functional communication .

6. Patch management — Centrally assess, manage, deploy, and report on patches to ensure that
systems are secure and that the integrity of your business is never compromised.

The minimum requirement that footprint need and these are most .

Numera Footprint is a 100cent web based application that is installed in the WEB SERVER.

  Windows
• Linux/UNIX
• Suggested Hardware Based on Volume

Note; Numera Footprint does not support VMWARE.

Types of Issues

Issue: FootPrints Service provides number of different types of issues.The name for this may differ (Ticket, Entry, etc.) depending on how your system is configured.

Request—A Request is a preliminary Issue that is submitted by a Customer. Agents can then “take” the Request and turn it into a regular Issue, or Requests can be automatically assigned to one or more Agents.

Master Issue/Subtask—Sometimes an Issue needs to be broken up into separate subtasks to be completed by different users.

Agents and Customers

FootPrints comes with a number of built-in user types, called “roles”. Custom roles can also be created by the Administrator to define permissions for different groups of users.

 Agent roles:

 System Administrator—In addition to agent and workspace administrator privileges, the system   administrator has control of the FootPrints system, including administration of any workspace, adding new workspaces, and managing licenses.

And also include workspace Administrator and  Agent role.

Customer Role:

Read/Submit/Edit—users have limited edit privileges of their own requests.

Automated Workflow
Workflow Functions

"Workflow" refers to tasks and business rules that can be configured by the Workspace Administrator to occur automatically based on many different criteria. "Workflow" functions are the mechanisms that are built into FootPrints Service Core for configuring those tasks and business rules to occur automatically.

For more details on FOOTPRINT please visit the below link.

http://www.numarasoftware.com/footprints/

http://www.capterra.com/help-desk-software/spotlight/24022/Numara%20Footprints/Numara%20Software?id=75673356